Frequently Asked Questions / FAQ

Mistake / change of flocking

As mentioned in our GTC, any customized item cannot be refunded/exchanged. If the mistake comes from Vitality, we will make an exchange with the correct flocking.

I need to make an exchange - I bought my item in the V-Hive shop - can I send it back to you by post? To which address?

Unfortunately, we do not offer this solution. Please exchange your items at V.Hive, 75003 Paris.

I would like a player’s autograph

We do not have an autograph “stock”.  

We invite you to attend a Vitality event, where you will have the opportunity to meet the players. to go to a Vitality event, where you will have the opportunity to to meet the players. You can also follow our networks to participate in contests to win signed items.

My product is defective

You can contact our after-sales service by e-mail : [email protected] to explain the problem. To make it easier to process your request, please send us a photo of the problem (if possible), along with details of the problem.

After analyzing your request,

Free delivery in France
Free delivery in France

From 100€ purchase :
delivery and return conditions

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Secured payment

International Payment

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Q and A

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