DELIVERY AND RETURNS

ORDERS ARE PREPARED AND SHIPPED WITHIN 72 HOURS OF YOUR ORDER (EXCLUDING DECEMBER, SATURDAY, SUNDAY, PUBLIC HOLIDAYS AND CUSTOM PRODUCTS)

Usually your parcel is shipped on the day of the order if it is placed before 12:00 (excluding weekends and holidays). In periods of high activity, order preparation can take up to 72 hours.

You will be notified by e-mail as soon as your package is shipped and you will receive the tracking number of your order to be kept informed of the correct delivery of your package. 

These deadlines do not apply to the personalized flocking service, count 5 working days before the dispatch of the order (The deadlines are likely to be extended in periods of high activity). 

DELIVERY EXPENSES

FREE DELIVERY IN FRANCE AND EUROPE FROM 100€ EXCEPT EXPRESS DELIVERY

As stated in our General Terms and Conditions article 9: In some countries, the Customer may bear additional customs taxes when receiving the package. These are not part of the entire Order Price. They will be at the Customer’s expense».

This is the case for Switzerland, for example.

POSSIBLE RETURNS WITHIN 30 DAYS 

You have received your items but the size or cut does not suit you? No worries, you have 30 days from the date of receipt of your parcel to return the products concerned.

PERSONALIZED ARTICLES (FLOCKING) :

Given the unique and personalized nature of the custom/embroidered item, it cannot be taken back or exchanged in accordance with Article L121-21-8 of the French Consumer Code:

“The right of withdrawal may not be exercised, for contracts: (…) 3° Of supply of goods manufactured according to the specifications of the consumer or clearly personalized…”.

As a result, you have no right to invoke any right of withdrawal. Also, we recommend that you devote the necessary time and attention to the creation of your article

RETURN PROCEDURE

Purchases made in our online shop cannot be returned to the V.HIVE shop.

Team Vitality gives you the opportunity to return purchased products within 30 days of your purchase.

Only new, unworn, unwashed, labelled and in perfect condition can be exchanged.

As indicated in the GTC, no exchange is possible after validation of the order for customized jerseys/products (flocking).

When the product is defective, or your order is not compliant (wrong size, wrong item), the costs of returns will be at the expense of Team Vitality, our after-sales service will give you a return slip.

However, if you wish to exchange/return your item following a size error, or a change of mind, the return costs will be at your expense.

SOME TIME LIMITS

As soon as we receive your return, a confirmation e-mail will be sent to you.

Your credit or refund will be made within 15 days of receipt of your items and automatically on the account associated with the credit card used during the payment or on the Paypal account used for the payment. 

In the case of an exchange (larger or smaller size on the same product) as soon as the deposit validated by the carrier the shipment of the exchange order is triggered.

LOGISTICS PARTNER

All orders are prepared and shipped to Beauvais by our partner Dispeo.