I received a damaged package

Upon receipt of the package, if you notice that it is damaged:

- If the parcel is handed to you in person and you notice that its packaging is damaged, you can still receive it while asking the postman to record your observation/reservation upon delivery.

- When opening the parcel, if you judge that its content is damaged, we invite you to contact our After-Sales Service (ASS) as soon as possible, by email at support@vitality.gg and send us an explanation of the incident, the reference number of your order and precise photos of the incident: a general picture of the content in its packaging showing the colissimo label with the reference number, a picture of the packaging and its content if damaged, a picture of the packaging and how it was packed. [email protected] by sending us an explanation of the incident observed, the number of your order accompanied by precise photos of the incident: general photo of the contents in its packaging showing the colissimo label with the number, photo of the packaging and contents if deteriorated, photo of the packaging and how it was packaged.

- Upon receipt of your e-mail, our after-sales service will analyze your request and will get back to you to inform your order’s follow-up.